We’ve included a brief bio for each of our team members so you can get to them better. We look forward to meeting you and as always, we thank you for your trust in us!
Matt is our President and serves as a Senior Technical Consultant and is one of the co-founders of Midwest PROTECH, LLC. Matt has been involved with computers since the early 1980’s, starting with BASIC language programming on a TRS-80 computer. In the early 1990’s he began work with Client Server Associates as a Visual Basic programmer where he started to learn networking and IT skills. During this time he also worked from his Cincinnati home as a consultant for Integrated Sales Management, Inc., a company based in Irvine, California. Matt and Rod built Midwest PROTECH, LLC in the evenings and on weekends providing small business and residential support services to the entire Greater Cincinnati area. His primary roles are supporting our larger business clients and working out in the field identifying new business needs and helping our clients control their IT costs through active ongoing relationships with their key decision makers.
Rod is our Vice President and serves as a Senior Technical Consultant and is one of the co-founders of Midwest PROTECH LLC. Rod’s excellent people skills and natural troubleshooting abilities, make him the natural “go to” guy for everyone in his circle of influence. Rod primarily handles our in-shop residential and business services including managing the shop technicians, drop-off and remote services and on-site service calls as needed. His specialty is troubleshooting and fixing serious malware and virus infections. Whether a virus clean-up, hard drive replacement or operating system reinstallation is in order, we guarantee you’ll be getting the best service possible.
Ray is our laptop and electronics repair specialist. Ray is our in-house technician for all types of laptop repairs including broken keyboards, LCD panel replacements, main board electrical repairs and other internal components. Ray cut his teeth in the electronics field while in the Army Signal Corp where he worked on avionics and land based communication equipment. Ray is also the founder of Pro Laptop Repairs, an eBay business that specializes in GPU chipset repairs, DC jack repairs, etc. Ray has been on the team since 2009 and really has been involved from the beginning as he’s Matt’s father.
Shantel is our Office Manager. She keeps the day-to-day operations moving along. She stays on top of our vendor relationships, payment processing, billing inquiries and handles all our marketing and advertising relationships. She has worked as a Planner/Scheduler and other various positions at ILSCO in Cincinnati for over 20 years. She served as the President of the Bardes Employees Federal Credit Union for several years as well as the Treasurer of the Bridgetown Middle School. She brings a huge amount of bookkeeping and accounting experience to the team. She has been with the team from the beginning since she’s Matt’s wife.
Brian joined us after spending 16 years in the construction industry overseeing projects from the beginning to the end. He has attended ITT TECH with a focus on computer science and is now a Technical Consultant working with our residential and business clients. Brian’s strengths are troubleshooting and communicating clearly to our clients without all the “geek” speak. He has a passion for working our clients and is an invaluable member of our team!
Mike is a Senior Technical Consultant and brings a wealth of knowledge of server administration and maintenance, hosted solutions experience and structured cabling installation. He is a Microsoft Certified Engineer, and he has been in the IT support field for over 25 years. He has worked as the Director of IT for Waltz Business systems and founded SiteTek Systems.
Nicholas started with us in August of 2020 and he has been working in IT field since 2005 and is a 2012 graduate of Cincinnati State. Nicholas has an extensive IT background working with various aspects of hardware repair with Chromebooks and laptops to full network and workstation support and maintenance. He has excellent communication skills and works primarily as a remote support technician for our existing client base and does on-site support as needed. He’s currently working to overhaul our internal billing and ticketing systems so he’ll be pretty slammed the next few months 🙂
Milton is one of our newest team members having started with us in the summer of 2021. He comes to us with experience working IT Help Desk, working with hosted solutions like Microsoft 365, Google Workspace, hosted email and Managed Solutions. He is also our primary shop technician for workstation support, maintenance and troubleshooting. Milton drives one of our on-site vans, look for him out and about several times a week.
Mya is our newest team member. She is a graduate of Mount Saint Joseph University and an active member of the Westside Community Band. She plays the clarinet and bass clarinet and enjoys crochet, Lego building, mechanical keyboard modding. She is working toward her CompTIA A+ certification and works with us as a technician and in customer relations. She has years of customer service experience, has a great attitude and has been a great addition to the Midwest PROTECH team!