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Midwest PROTECH LLC

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Get Support

We use Kaseya’s LiveConnect on Demand for our secure remote support. Only our support representative can access your system and only during the session you approve while at your computer. After 10 minutes of inactivity, the remote software will be automatically removed from your system.

Step 1
When instructed by one of our support representatives, click the blue Remote Support button below to go to our support site and enter the 9-digit code provided by our representative.

Step 2
You’ll then need to click the “Let’s Go!” button on the support site page to complete the remote software download. The remote software file “KcsSetup.exe” will be downloaded by your browser. This might take a minute or so.

Step 3
Click “Open File” in your browser or locate the downloaded file and click it to complete the installation. When the installation starts, you will likely have to click “Yes” to allow the installation of the LiveConnect “Agent Installer”. Once the installation is completed, our support representative will be able to remotely connect to your computer to assist you.

DO NOT CLICK EITHER OF THE TWO LINKS BELOW UNLESS INSTRUCTED BY OUR TECHNICIAN:

Our support representative may use this link to setup a permanent remote support agent on your system for faster remote support and system management

Remote Support with SplashtopSOS

Creating a Support Ticket

To create a new ticket or check the status of an open ticket with Midwest PROTECH, click RepairShopr or the RepairShopr logo below.

NOTE: You MUST have a username and password to use this link, if you do not have a username and password yet, click “My Invoices” at the top of this page to create a ticket or view/pay and invoice.

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You can trust us. Check out the links below:

Click here to read why you can trust us with your data, information and systems.

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Service Hours

We are available for support during the following hours:

Mon-Thurs: 9:30 am – 6 pm
Friday: 9:30 am – 5 pm
Saturday: Closed
Sunday: Closed

Our shop may be closed for lunch daily between 12 and 12:30 pm (does not apply to business support). We are available during non-business hours for emergencies. Give us a call anytime and we’ll do our best to respond as quickly as we’re able. Please leave a message if we don’t answer, someone will call you back as quickly as possible

Holidays – We’ll be Closed


2022

Closed On... Closed Re-Open On
Thanksgiving Nov 24 Nov 28
Christmas Dec 23 Dec 27


2023

Closed On... Closed Re-Open On
New Years' Day Jan 2 Jan 3
Good Friday Apr 7 Apr 10
Memorial Day May 29 May 30
Independence Day July 4 July 5
Labor Day Sept 4 Sept 5
Thanksgiving Nov 23 Nov 27
Christmas Dec 22 Dec 26

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Company Profile

Midwest PROTECH, LLC
4471 Bridgetown Road
Cincinnati OH 45211

Phone: (513) 322-1306
Fax: (513) 536-6874
support@midwestprotech.com

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