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Midwest PROTECH LLC

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Support

We use Splashtop for our secure remote support. Only your support representative can access your system and only during the session you approve while at your computer.

Click the Remote Support button below and run the small program that will be downloaded onto your computer. The program will be called SplashtopSOS  and you will need to allow it to run in order to initiate the remote connection with your support representative.

You will be given a 9-digit numeric code by the SplashtopSOS application (it may take a minute or so to generate). Please give the code to your support representative to start your support session.


DO NOT CLICK THE THREE LINKS BELOW UNLESS INSTRUCTED BY ONE OF OUR TECHNICIANS:

Your technician may use this link to setup a permanent streamer app on your system for faster remote support.

Remote Support for Windows
Remote Support for Mac

To create a new ticket or check the status of an open ticket with Midwest PROTECH, click RepairShopr or the logo below. You MUST have a username and password to use this link, if you do not have a username and password yet, click “My Invoices” at the top of this page to create a ticket or view/pay and invoice.

Click the file transfer image below to send a low-sensitivity file or files (application installations, general document, etc.) to Midwest PROTECH. This link is accessible to the public and is NOT secure so do not use this link to transfer documents that are sensitive in nature.

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Click here to read why you can trust us with your data, information and systems.

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Service Hours

Our consultants are typically available remotely and in our shop during the following hours:

Mon-Thurs: 9:30 am – 6 pm
Friday: 9:30 am – 5 pm
Saturday: Closed
Sunday: Closed

We are closed for lunch daily between 12 and 12:30 pm. We are available by appointment on Saturdays and after hours. Give us a call anytime and we’ll do our best to respond as quickly as we’re able. Please leave a message – if we don’t answer, someone will call you back within one business day at the latest.

Holidays – We’ll be Closed


2021

Closed On... Closed Re-Open On
Memorial Day May 31 June 1
Independence Day July 5 July 6
Labor Day Sept 6 Sept 7
Thanksgiving Nov 25 Nov 29
Christmas Dec 23 Dec 27


2022

Closed On... Closed Re-Open On
New Years' Day Dec 31 Jan 3
Good Friday Apr 15 Apr 18
Memorial Day May 30 May 31
Independence Day July 4 July 5
Labor Day Sept 5 Sept 6
Thanksgiving Nov 24 Nov 28
Christmas Dec 23 Dec 27

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Company Profile

Midwest PROTECH, LLC
4471 Bridgetown Road
Cincinnati OH 45211

Phone: (513) 322-1306
Fax: (513) 536-6874
support@midwestprotech.com

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