We’ve been serving the Greater Cincinnati area since 2007 and are located in Bridgetown, Ohio just outside of Cheviot. Our focus is on small business and individual computer repair services.
With supply chain problems, staffing challenges and increased costs in all sectors of business, we know that IT costs are scrutinized more than ever before. We have not been immune to rising costs either, but over the past couple years we have invested heavily in our product stack. We offer best-in-class Cyber Security, hardware stabilization and infrastructure management services to our clients at the best value in the business.
From Ad-Hoc (pay-as-you-go) service to affordable unlimited remote and on-site service plans, we have all your needs covered! Our monthly support Plans are ideal for small businesses from 10 to 100+ users and individuals with just one or two computers.
Take a look at our support options below.
Ad-Hoc or "Break-Fix" Support
Our standard hourly rate of $150 per hour in 15-minute increments applies to any support we provide. Support is billed in 15-minute increments for remote, on-site or in-shop support. Our on-site minimum is 2 hours. Travel time for on-site support to locations over 10 minutes from our shop may be billable for visits over 10 minutes from our shop (billed at $60 per hour - in 1-minute increments).
There are no other services or products included at this level of support apart from what requested of us. This support option is considered “break-fix”. This service option is best for walk-in clients having a one-off single network or computer issue.
Anyone can take advantage of this level of support at any time.
Plan 1 - Basic - Unlimited Remote & In-Shop Support
This service plan in only $49.99 per month per computer/server and provides the value of many of our best-in-class products and security tools including:
At this service level, we provide unlimited remote and in-shop support to all your organization’s staff for any single incident of up to 2-hours per incident. Any remote/in-shop support that takes over 2 hours per incident or any on-site services are billed at a 20% discounted rate off our standard Ad-Hoc billing rate in 15-minute increments.
Plan 2 - Standard - Unlimited Remote & In-Shop, and On-Site Support - OUR MOST POPULAR PLAN
This service plan in only $74.99 per month per computer/server and provides the value of all our best-in-class products and security tools from Plan 1 above and includes:
At this service level, we provide unlimited remote, in-shop AND on-site support to all your organization’s staff for any single incident of up to 2-hours per incident. Any support that takes over 2 hours per incident may be billed at a 20% discounted rate off our standard billing rate in 15-minute increments.
Plan 3 - Advanced - Unlimited Support w/ Compliance Scanning
This service plan in only $99.99 per month per computer/server and provides the value of all our best-in-class products and security tools from Plan 2 above and includes:
At this service level, we provide unlimited remote, in-shop AND on-site support to all your organization’s staff for any single incident of up to 3-hours per incident. Any support that takes over 3 hours per incident may be billed at a 20% discounted rate off our standard billing rate in 15-minute increments.
ADDITIONAL DETAILS:
Since we started Midwest PROTECH almost 20 years ago, we have never required contracts. All our support Plans are month-to-month so there is no commitment, and you can cancel at any time if you ever feel that you aren’t getting the value you expected.
After-Hours/Emergency Service:
After-hours/emergency support is $225 per hour in 15-minute increments with a 2-hour minimum. All Plan clients get a discounted rate of 20% off @ $180 per hour.
Our regular support hours are 7:30am through 6pm Monday through Thursday and until 5pm on Fridays. Any support offered outside of these ours is considered after-hours/emergency support.
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