Service Rate & Service Plans

With supply chain problems, staffing challenges and increased costs in all sectors of business, we know that IT costs are scrutinized more than ever before. We have not been immune to rising costs either, but over the past several years we have invested heavily in our product stack. We offer best-in-class Cyber Security, hardware monitoring and infrastructure management services to our clients at the best value in the business.

From Ad-Hoc (pay-as-you-go) service for residential clients to affordable unlimited remote and on-site service Plans, we have all your needs covered! Our monthly support Plans are ideal for individuals with just one or two computers to small businesses from 1 to 60+ users.

Take a look at our support options below. 

Ad-Hoc or "Break-Fix" Support

ALL BREAK-FIX SUPPORT IS BY APPOINTMENT ONLY. WE DO NOT HAVE REGULAR SHOP HOURS AS ALL TECHS ARE REMOTE UNLESS THERE IS A SCHEDULE VISIT AT OUR SHOP.

Our standard hourly rate of $165 per hour applies to any support we provide without a Plan. Support is billed in 15-minute increments for remote, on-site or in-shop support. Our on-site minimum is 2-hours and drop-off/in-shop services are a 1-hour minimum. Travel time for on-site support to locations over 10 minutes from our shop may be billable for visits over 10 minutes from our shop (billed at $60 per hour - in 1-minute increments). All charges are taxed at the current Ohio sales tax rate. All in-shop services or drop-offs need to be scheduled in advance, please call our main number to schedule a drop-off to ensure someone is available to assist.

There are no other services or products included at this level of support apart from what requested. This support option is considered “break-fix”. This service option is best for clients that aren't on one of our support Plans or that have a one-off single network or computer issue. This type of service is not ideal for businesses that require ongoing regular support from us - please see our Plans below for your business or enhanced personal support needs.

The wait time for "break-fix" support can be as high as 1 to 2 weeks depending on what’s already in our support queue. Obviously if we can provide faster service we certainly will.

Please review our comprehensive support and protection service Plans at the links below:

Plan 1 - Basic - Remote & In-Shop Support 

Plan 2 - Standard - Unlimited Remote, In-Shop, and On-Site Support - OUR MOST POPULAR PLAN

Plan 3 - Advanced - Unlimited Support w/ Compliance Scanning

NEW! For clients with an existing IT department or MSP, we offer camera and infrastructure (cabling) services with our Cam Plans at our reduced rates:

Plan 1 Cam - Basic - Support for cameras and infrastructure

Plan 2 Cam - Standard - Unlimited On-Site Support for cameras and infrastructure