Service Rate & Service Plans

We’ve been serving the Greater Cincinnati area since 2007 and are located in Bridgetown, Ohio just outside of Cheviot. Our focus is on small business and individual computer repair services. 

With supply chain problems, staffing challenges and increased costs in all sectors of business, we know that IT costs are scrutinized more than ever before. We have not been immune to rising costs either, but over the past couple years we have invested heavily in our product stack. We offer best-in-class Cyber Security, hardware stabilization and infrastructure management services to our clients at the best value in the business.

From Ad-Hoc (pay-as-you-go) service to affordable unlimited remote and on-site service plans, we have all your needs covered! Our monthly support Plans are ideal for small businesses from 10 to 100+ users and individuals with just one or two computers.

Take a look at our support options below. 

Ad-Hoc or "Break-Fix" Support

Our standard hourly rate of $150 per hour in 15-minute increments applies to any support we provide. Support is billed in 15-minute increments for remote, on-site or in-shop support. Our on-site minimum is 2 hours. Travel time for on-site support to locations over 10 minutes from our shop may be billable for visits over 10 minutes from our shop (billed at $60 per hour - in 1-minute increments).

There are no other services or products included at this level of support apart from what requested of us. This support option is considered “break-fix”. This service option is best for walk-in clients having a one-off single network or computer issue.

Anyone can take advantage of this level of support at any time.

Plan 1 - Basic - Unlimited Remote & In-Shop Support

This service plan in only $49.99 per month per computer/server and provides the value of many of our best-in-class products and security tools including:

• Managed Windows Defender anti-virus
• Graphus Advanced Email Filtering (when paired with your Microsoft 365 or Google Workspace service)
• Datto EDR (Endpoint Detection & Response) threat detection and neutralization
• Kasey's VSA Remote Management & Monitoring (RMM) agent on all systems.
• Live Connect for remote access to all workstations and systems for any number of employees/users (part of the VSA suite)
• Availability of our Datto Endpoint Cloud Backup, BCDR Server backup and Axcient Cloud Backup for secure off-site backup2
• Prioritized support over Ad-Hoc support requests. 

At this service level, we provide unlimited remote and in-shop support to all your organization’s staff for any single incident of up to 2-hours per incident. Any remote/in-shop support that takes over 2 hours per incident or any on-site services are billed at a 20% discounted rate off our standard Ad-Hoc billing rate in 15-minute increments.

Plan 2 - Standard - Unlimited Remote & In-Shop, and On-Site Support - OUR MOST POPULAR PLAN

This service plan in only $74.99 per month per computer/server and provides the value of all our best-in-class products and security tools from Plan 1 above and includes:

• RocketCyber SOC (Security Operations Center) 24/7 human-monitored security for all protected systems. This service alone is typically over $1,000 per month per organization and is an amazing value!
• BullPhish Cyber Security Awareness training program for all employees. This is normally a $30 to $50 per month product and is a huge value and helps maintain lower libability insurance rates and better protection through active training of your staff.
• Prioritized support over Ad-Hoc and Plan 1 support requests

At this service level, we provide unlimited remote, in-shop AND on-site support to all your organization’s staff for any single incident of up to 2-hours per incident. Any support that takes over 2 hours per incident may be billed at a 20% discounted rate off our standard billing rate in 15-minute increments.

Plan 3 - Advanced - Unlimited Support w/ Compliance Scanning

This service plan in only $99.99 per month per computer/server and provides the value of all our best-in-class products and security tools from Plan 2 above and includes:

• WAN Penetration Testing at regular intervals with reporting to bolster your PCI and HIPAA compliance best practices. This scanning is normally a $300 per month product by itself. This scanning ensures your Internet access is stress tested regularly to ensure that your hackable "footprint" is minimized.
• Increased incident support time of 3-hours per incident!
• Prioritized support over Ad-Hoc and Plan 1/2 support requests

At this service level, we provide unlimited remote, in-shop AND on-site support to all your organization’s staff for any single incident of up to 3-hours per incident. Any support that takes over 3 hours per incident may be billed at a 20% discounted rate off our standard billing rate in 15-minute increments.