PROTECH MSP Support PLAN 1 - BASIC

MSP Support Plan 1 - Basic - Details

Our Plans for camera systems, infrastructure (cabling) and MSP support are ideal for small businesses that already have an internal IT department or MSP. All Plan clients are supported from 7:30 am through 6pm Monday through Thursday and through 5pm on Fridays (these support hours are expanded from our regular shop hours).

MSP Support Plan 1 - Basic (single tech) - for network, cameras, DVR/NVR systems and infrastructure (cabling) and MSP support.

$49.99 per month/per site (location) with one-year term

($64.99 per month/per site - No contract, month-to-month - can be cancelled at any time)

This service Plan provides the following:

Access Point upgrade/installation
Router installation, management and replacements
New or replacement camera installation
DVR/NVR hard drive replacement
Supported hardware system upgrades (not computer support)
New cable installation and termination at both ends including patch panel installation
Cable management
"Boots-on-the-ground" or remote support for any task your IT Department/MSP needs assistance with billed at a 20% discount off regular rate (by approval only)
Additional tech may need to be provided for cabling or camera installation or advanced troubleshooting billed at $75 per hour (by approval only)
Prioritized support over Ad-Hoc support requests.

All provided service is billed at our 20% discounted rate off our standard ad-hoc billing rate in 15-minute increments.

Downloadable PDF available on our main Plans page

ADDITIONAL DETAILS:

See a download link at the bottom of this page for a PDF of all Plans with a comparison matrix.

After-Hours/Emergency Service:

After-hours/emergency support is $250 per hour in 15-minute increments with a 2-hour minimum. All Plan clients get a discounted rate of 20% off this rate.

Our regular support hours are 7:30 am through 6 pm Monday through Thursday and until 5 pm on Fridays. Any support offered outside of these hours is considered after-hours/emergency support.

NOTE: Any services or drop-offs need to be scheduled in advance to ensure we have a rep available when you stop over. We are having too many issues with long waits/tech availability and we're resolving that by having all drop-offs and walk-in services scheduled in advance.

PROTECH MSP Support PLAN 1 - BASIC

MSP Support Plan 1 - Basic - Details

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