PROTECH PLAN 1 - BASIC

Our monthly support Plans are ideal for small businesses from 1 to 60+ users and individuals with just one or two computers. All Plan clients are supported from 7:30 am through 6pm Monday through Thursday and through 5pm on Fridays (these support hours are expanded from our regular shop hours).

Plan 1 - Basic - Remote & In-Shop Support (no Cyber Security Awareness training or bare-metal backup included at this level). This Plan is ideal for residential users and small business with limited need for for on-site service.

$52.49 per month per system

This service plan provides entry-level access to many of our best-in-class products and security tools including:

• Managed Datto AV and Windows Defender anti-virus - we get real time notifications for infections and issues that we can resolve through our Datto portal and, in most cases, without having to disrupt your computer at all.
• Graphus Advanced Email Filtering (when paired with your Microsoft 365 or Google Workspace service).
• RocketCyber SOC (Security Operations Center) 24/7 human-monitored security for all protected systems. This service alone typically costs over $1,000 per month per organization and is an amazing value!
• Datto SaaS Backup/Alerts for all Microsoft 365 and Google Workspace users (up to Plan count). Low cost for each additional user. SaaS backup includes Microsoft 365 OneDrive & SharePoint and Google Drive including all Google Shared Drives.
• Dark Web ID dark web monitoring of all account logins for your organization.
• Datto EDR (Endpoint Detection & Response) threat detection and neutralization
• Kasey's VSA Remote Management & Monitoring (RMM) agent on all systems.
• Live Connect for remote access to all workstations and systems for any number of employees/users (part of the VSA suite).
• Availability of our full slate of Datto Backup products at a per system monthly cost. Datto Endpoint Backup workstation & server backup starts at $26 per month per system. Validated Backup for PC and BCDR are priced additionally, and we can review your individual needs to determine costs.
• Complimentary 1-hour of on-site support for your organization provided for clients with 4 or more protected computers.
• Prioritized support over Ad-Hoc support requests. 

At this service level, we provide remote and in-shop support (per incident) to all your organization’s staff for up to 2-hours per incident. We also provide a complimentary 1-hour on-site visit per month from one of our technicians as needed. Any remote or in-shop support that takes over 2 hours per incident is billed at a 20% discounted rate off our standard ad-hoc billing rate in 15-minute increments. Any on-site support that takes over 1-hour during any given month, will be billed at our standard ad-hoc billing rate in 15-minute increments.

Since we started Midwest PROTECH about 20 years ago, we have never required contracts. All our support Plans are month-to-month and there is no commitment. As with all our services, you can cancel at any time if ever feel that you are not getting the value expected.

IMPORTANT CONSIDERATIONS:

All Plans require an onboarding fee of $100 per system. For a limited time, this onboarding fee is being waived for all new Plan clients. Renewals of a cancelled Plan will be assessed the $100 per system onboarding charge. Our Plans are not designed to be temporary, but a permanent long-term support arrangement for your organization. Reactivating a cancelled Plan will be at the discretion of Midwest PROTECH, LLC.

There may be services recommended because of a client's situation whether it's security/safety or network/infrastructure stability related. Recommended services may be refused, but support to address issues with refused recommended services may be billable to support an issue or incident that could have been avoided by implementing a recommended service or feature. Examples include email, Offsite Backup of key systems, SPF/DMARC record management, advanced security like RocketCyber or Datto EDR, SPAM/phishing filtering with Graphus, etc.