PROTECH CAM PLAN 2 - Standard

CAM plan 2 - Standard - details

Our Cam Plans for camera systems and infrastructure (cabling) are ideal for small businesses that already have an internal IT department or MSP. All Plan clients are supported from 7:30 am through 6pm Monday through Thursday and through 5pm on Fridays (these support hours are expanded from our regular shop hours).

Cam Plan 2 - Standard (up to two techs) - for network, cameras, DVR/NVR systems and infrastructure (cabling). Include on-site support for up to 2-hour per incident at NO CHARGE!

$74.99 per site (location)

This service Plan provides unlimited service (up to 2-hour per incident) for the following:

Access Point upgrade/installation
Router installation, management and replacements
New or replacement camera installation
DVR/NVR hard drive replacement
Supported hardware system upgrades (no computer support)
New cable installation and termination at both ends including patch panel installation
Cable management
Additional tech provided at no extra charge for cabling and camera installation
Monitoring of DVR/NVR and network systems for advanced notification of outages or failures
Prioritized support over Ad-Hoc support requests.

All provided services over 2-hours per incident are billed at our 20% discounted rate off our standard ad-hoc billing rate in 15-minute increments.

Since we started Midwest PROTECH about 20 years ago, we have never required contracts. All our support Plans are month-to-month and there is no commitment. As with all our services, you can cancel at any time if ever feel that you are not getting the value expected.

ADDITIONAL DETAILS:

See a download link at the bottom of this page for a PDF of all Plans with a comparison matrix.

Since we started Midwest PROTECH almost 20 years ago, we have never required contracts. All our support Plans are month-to-month so there is no commitment, and you can cancel at any time if you ever feel that you aren’t getting the value you expected.

After-Hours/Emergency Service:

After-hours/emergency support is $250 per hour in 15-minute increments with a 2-hour minimum. All Plan clients get a discounted rate of 20% off this rate.

Our regular support hours are 7:30 am through 6 pm Monday through Thursday and until 5 pm on Fridays. Any support offered outside of these hours is considered after-hours/emergency support.

NOTE: Any services or drop-offs need to be scheduled in advance to ensure we have a rep available when you stop over. We are having too many issues with long waits/tech availability and we're resolving that by having all drop-offs and walk-in services scheduled in advance.

PROTECH CAM PLAN 2 - Standard

CAM plan 2 - Standard - details

Plan Details with comparison matrix as pdf for Download

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