PROTECH Plan 3 - Advanced

Our monthly support Plans are ideal for small businesses from 1 to 60+ users and individuals with just one or two computers. All Plan clients are supported from 7:30 am through 6pm Monday through Thursday and through 5pm on Fridays (these support hours are expanded from our regular shop hours).

Plan 3 - Advanced - Unlimited Support w/ Compliance Scanning

$94.49 per month per system

This service plan provides the value of all our best-in-class products and security tools from Plan 2  and includes:

• WAN Penetration Testing at regular intervals with reporting to bolster your PCI and HIPAA compliance best practices. The testing comes with an administrative report that shows any necessary mitigation requirements. This type of monthly scanning is normally a $350 per month product by itself. 
• All mitigation recommended by the Penetration Testing scan discovery is included at no additional cost. Normally any findings that need attention are covered by our Plan up to 2 hours and additional mitigation tasks are billable. At the Plan 3 level - ALL mitigation is covered at no additional cost. Mitigation support is often more than 2 hours as there are many touchpoints to "clean up" after a compliance scan and resulting findings.
• Prioritized support over Ad-Hoc and Plan 1 & 2 support requests

Compliance scanning and reporting is normally a $2,500 to $4,500 product when purchased through a third-party vendor. We offer this feature-rich product as part of our Plan 3! At the Plan 3 service level, we provide unlimited remote, in-shop AND on-site support to all your organization’s staff for any single incident of up to 4- hours per incident! Any support that takes over 4-hours per incident may be billed at a 20% discounted rate off our standard billing rate in 15-minute increments.

Since we started Midwest PROTECH about 20 years ago, we have never required contracts. All our support Plans are month-to-month and there is no commitment. As with all our services, you can cancel at any time if ever feel that you are not getting the value expected.

IMPORTANT CONSIDERATIONS:

All Plans require an onboarding fee of $100 per system. For a limited time, this onboarding fee is being waived for all new Plan clients. Renewals of a cancelled Plan will be assessed the $100 per system onboarding charge. Our Plans are not designed to be temporary, but a permanent long-term support arrangement for your organization. Reactivating a cancelled Plan will be at the discretion of Midwest PROTECH, LLC.

There may be services recommended because of a client's situation whether it's security/safety or network/infrastructure stability related. Recommended services may be refused, but support to address issues with refused recommended services may be billable to support an issue or incident that could have been avoided by implementing a recommended service or feature. Examples include email, Offsite Backup of key systems, SPF/DMARC record management, advanced security like RocketCyber or Datto EDR, SPAM/phishing filtering with Graphus, etc.