PROTECH Plan 2 - Standard

Our monthly support Plans are ideal for small businesses from 1 to 60+ users and individuals with just one or two computers. All Plan clients are supported from 7:30 am through 6pm Monday through Thursday and through 5pm on Fridays (these support hours are expanded from our regular shop hours).

Plan 2 - Standard - Unlimited Remote, In-Shop, and On-Site Support - OUR MOST POPULAR PLAN

$78.74 per month per system

This service plan provides the value of all our best-in-class products and security tools from Plan 1 and includes:

• BullPhish Cyber Security Awareness training program for all employees. BullPhish is normally a $100+ per month product and is an amazing value and helps maintain lower liability insurance rates and better protection through active training of your staff. There are criteria that need to be in place to utilize our training, please ask for details. NOTE: There may be a one-time cost to activate BullPhish. The one-time fee onboarding cost is up to 2-hours at our discounted rate. This is due to the very labor-intensive process our techs need to go through to activate the training curriculum for your entire organization.
• Included Datto Endpoint Backup workstation & server backup (up to 1 TB) at no additional cost! Depending on the storage volume, there may be some hard drive size & system limitations or additional costs. The majority of our clients don't pay any extra for our Plan 2-included backup.
• Prioritized support over Ad-Hoc and Plan 1 support requests.

At the Plan 2 service level, we provide unlimited remote, in-shop AND on-site support to all your organization’s staff for any single incident of up to 2 hours per incident. Any support that takes over 2-hours per incident may be billed at a 20% discounted rate off our standard billing rate in 15-minute increments.

Since we started Midwest PROTECH about 20 years ago, we have never required contracts. All our support Plans are month-to-month and there is no commitment. As with all our services, you can cancel at any time if ever feel that you are not getting the value expected.

IMPORTANT CONSIDERATIONS:

All Plans require an onboarding fee of $100 per system. For a limited time, this onboarding fee is being waived for all new Plan clients. Renewals of a cancelled Plan will be assessed the $100 per system onboarding charge. Our Plans are not designed to be temporary, but a permanent long-term support arrangement for your organization. Reactivating a cancelled Plan will be at the discretion of Midwest PROTECH, LLC.

There may be services recommended because of a client's situation whether it's security/safety or network/infrastructure stability related. Recommended services may be refused, but support to address issues with refused recommended services may be billable to support an issue or incident that could have been avoided by implementing a recommended service or feature. Examples include email, Offsite Backup of key systems, SPF/DMARC record management, advanced security like RocketCyber or Datto EDR, SPAM/phishing filtering with Graphus, etc.